Good Customer Relations—You Need To Cut The Script And Just Be Human!

In today’s episode of The Art of Passive Income, Mark and Scott talk with Doug Sandler— Doug is a nationally recognized speaker and writer with extensive business experience as an entrepreneur and leader. His book, Nice Guys Finish First is a #1 ranked Amazon Best Seller.   

As a podcaster, Doug has interviewed guests like, Gary Vaynerchuk, Arianna Huffington, and even White House Chief of Staff, Ron Klain. He specializes in teaching others the “how-tos” of building relationships and strengthening connections. 

Today, Doug talks with us about what it takes to build good strong relationships, on both sides of business. Whether you’re the customer or customer relations representative, the key is to be human! And by doing so you can: 

  • Put down the script and talk to them as a human being.
  • Be encouraging, not critical.
  • Be more mindful of your activities.  

We also talk about the power of podcasts and how effective they are in reaching out to others and the impact they have on our lives.

Listen in now to see how you can improve your relationships today!


Mark: Check out the app Cloze. It looks at your contacts and reminds you to touch base with someone if you haven’t talked to that person in 30 days. Also, Learn more about Doug by going to his website at

Scott: Check out It’s a data analysis tool where you can link in web services like Google Analytics, MixPanel, App Stores, and others, and it allows you to bring in metrics of your data very quickly and easily.

Doug: For the next 30 days, do the following things: 

1. Return all your phone calls. 

2. Return all your emails. 

3. Be on time every time. 

4. Stop overpromising and underdelivering. Exceed expectations. 

5. Reach out twice a day to people you haven’t communicated with in the last 30 days. 

Isn’t it time to create passive income so you can work where you want, when you want and with whomever you want?

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